Frequently Asked Questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the email or phone call.

Where do you ship?

We currently ship in the United-States, Canada.
For shipping outside of these countries, please reach out to our support through our email or phone call.

How long does it take to ship my order?

Standard shipping time for the countries covered by our delivery partners.
You can find them when choosing for a delivery method before confirming your order

What payment methods do you accept?

You can purchase on our website using a debit or credit card or Paypal.
We additionally offer support for Amazon Pay, Apple Pay, and Google Pay. Reach out to us if want to place order with same.

Which currency will I be charged in?

We currently only support USD.
If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding conversion rate of the currency.